Last Updated: 08-Apr-2026
1. Acceptance of Terms
By using [Business Name] website and services, you agree to these Terms & Conditions.
2. Services
We provide:
- Laundry & dry-cleaning services
- Pickup and delivery within UAE
- Online booking and payment
3. Orders & Scheduling
- Orders must be placed through the website
- Pickup and delivery time slots are subject to availability
- Delays may occur due to traffic or operational issues
4. Pricing
- All prices are listed in AED
- Prices may vary depending on garment type
- Final pricing may change after inspection
5. Payments
- Payments are processed securely via Stripe
- We accept debit/credit cards and other available payment methods
- Orders may require full payment in advance
6. Cancellations & Refunds
- Orders can be canceled before pickup
- Refunds (if applicable) will be processed within 5–10 business days
- No refunds after service completion
7. Liability
- We take utmost care of your garments
- However, we are not liable for:
- Normal wear and tear
- Color fading or shrinkage
- Items with missing care labels
- Maximum liability is limited to 10x service charge of the item
8. Customer Responsibilities
You agree to:
- Provide accurate information
- Check pockets before handing over items
- Inform us of special care instructions
9. Prohibited Items
We do not accept:
- Hazardous materials
- Illegal items
- Items heavily contaminated with chemicals
10. Delivery Policy
- Delivery timelines are estimates
- Failed delivery attempts may incur additional charges
11. Account Usage
- You are responsible for maintaining account confidentiality
- Any misuse may result in account suspension
12. Intellectual Property
All website content (text, logo, images) belongs to [Business Name] and cannot be reused without permission.
13. Governing Law
These Terms are governed by the laws of the United Arab Emirates.
14. Changes to Terms
We reserve the right to update these Terms at any time.
15. Contact
📧 Email: info@silverstar-laundry.com
📞 Phone: +971 50 793 0241